Windows hello setup not working. If you can't proceed to next method.

Windows hello setup not working Feb 4, 2025 · If your device has an IR Camera, probably the camera drivers may be outdated or corrupted from working properly with Windows Hello. Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Activate biometric service: Again, press Windows + R, type services. After your computer restarts, check if Windows Hello is working. Try again later. Apr 30, 2024 · To fix this, delete the folder and set up the PIN again. Once done, open Device Manager, click Action -> Scan for hardware changes. The machine supports fingerprint reading via Windows Hello and I use it for login and to authenticate in various applications (e. About all I can think of now is fresh windows install from scratch. Windows Hello Setup screen opened. My device is was working fine. ; Once you complete the steps, the system will default to the Feb 15, 2025 · At its core, Windows Hello isn’t just another login method; it’s a sophisticated blend of hardware and software working together to ensure both convenience and security. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. Delete the old database: Still in Windows Explorer, go back to C:\Windows\System32\WinBioDatabase. g. 1 for Windows 11, version 23H2 for x64 (KB5042099) Apr 8, 2023 · Windows 11 Pro - Fresh installation with all updates (10. Sep 7, 2023 · After this new install, and after ensuring NGC folder was cleared, I attempted to set up a new pin again. Before I re-installed Windows, Hello (face) was working fine. Mar 31, 2023 · Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. NET Framework 3. Open File Explorer by pressing the Windows key + E. May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. Emojis Explained. inf file'. My face is scanned, i get a blue loading square, and dots on my things Find solutions, download drivers, and get support for your HP products. Click Next. Jun 1, 2020 · Device Manager window will be opened. I am on 24H2 with latest updates. " I've tried setting a new pin for a month now and I've tried Deleting the NGC folder but it still doesn't work. new user. The same thing happened, so I am still unable to access outlook or my saved chrome passwords, it's just asking for my Microsoft password instead. What if my camera is working but Windows Hello isn't? Verify if your camera supports Windows Hello. I tried all over again and just avoided setting up windows hello at all. Go to. after doing "Set up" ->"Get Started" . See possible solutions, screenshots, and links to official sources. If you are unable to set up the fingerprint reader, try the following steps. Run Windows Hello troubleshooter Repeat the removal with all Windows Hello related drivers and then reboot your PC. 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. This just started happening after the most recent Microsoft update. Settings > Update & Security > Troubleshoot > Additional troubleshooters. Enable Biometrics in Group Policy Editor. Please Help. 22621 Build 22621)HAL 10. I too had exactly the same problem with both windows hello and outlook. Mar 19, 2019 · Right-click on Windows key and select Device Manager. Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. Clicked Face Recognition Setup. As stated, it was working fine before I reinstalled. This is really frustrating. - Restart your computer. 5 and 4. Next Set up a fingerprint reader: In Windows, search for and open Sign-in options. User is asked to try again. QuestionFan513 ***Original title: Windows Hello Black and White***. 8 for Windows 11 for x64 (#KB5009469). WHat a pain the a*** to spend 2 days trying to open outlook. Sorry for the inconvenience. Oct 6, 2024 · In your description, you are unable to set up Windows Hello. Follow the step-by-step solutions, such as using registry editor, local group policy editor, installing HelloFace again, restarting biometric service, checking trusted platform module, and running SFC scan and DISM tool. Alternatively, you can navigate to Settings > Accounts > Sign-in Options. com) Other method is that we can also create a New User Account, and from there set up PIN on this user. But as long as it's not configured it should be ok. When I enable the “Unlock with Windows Hello” setting, the usual Hello popup appea Jun 15, 2022 · Click the Setup button. Modify Group Policy Settings - skip this step if you are not running Windows 10 Pro/Enterprise only Creators Update might have modified some of the crucial settings of Group Policy. dat file into a newly created folder as a backup. My webcam works. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Aug 15, 2016 · Make sure "Computer conf/policies/Admin temp/Windows comp/Windows Hello for Business/Use Windows Hello for Business" is set to NOT CONFIGURED. Feb 24, 2025 · I recently re-installed my Windows 11 PC. You should not have to do them all before one works, but please do them in order and don't skip any unless they clearly don't apply to your system: 1) Try the latest working fixes here for Windows Hello Face Recognition not working: Jan 4, 2025 · 5. Restart your PC. It asks "Make sure your face is centered in the frame" 5. Free Movie Streaming. lenovo has already replaced the hardware last week but when I try to redo the fingerprint setup , after clicking setup and when I placed my finger to setup, there is no response. dat file. Using infrared sensors, high-resolution cameras, and fingerprint scanners, Windows Hello verifies your identity using unique biometric data. Aug 4, 2024 · Hi all, Windows Hello Facial Recognition stopped working on my laptop about 2 weeks ago. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. See fixes here for Windows Hello: Support Menu. Nov 6, 2019 · windows hello setup not working since mid last year, windows hello will not set up, it says 'this option is currently unavailable - click to learn more' when clicked, it says 'something went wrong. This will save you from downloading a new build (if available). Hey, So I'm using a Surface Laptop 2 for the past 3 years, and in these 3 years, I've tried multiple times to setup Windows Hello. The pin works but not facial or fingerprint recognition. try again later. “WIN + x” to select Device Manager. You can try again, or skip this step and set up a new PIN later. Select [Get started] ⑤. You may need to set up facial recognition again if it's not working correctly. What Causes Windows Hello not to Work on Windows 10? Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. and run the troubleshooter for Windows Hello or Biometric devices. While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons Tip : All of the methods in this article can be performed by anybody, as our guides are easy to follow and don’t require any previous Windows 10 experience. To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. Click on Accept in the license terms dialog. It just keeps saying "Something went wrong. Click on Windows icon at the bottom-right corner, on top of Start Menu click on your account icon and select Change account settings. What can I do to solve this? Aug 12, 2023 · Just got a Surface 4 laptop (Windows 11 Pro). I removed my face data from Windows Hello and tried to set it up again. Should I check the Group Policy on my Domain I tried following the instructions in Windows Help, which did nothing, so I then tried turning Windows Hello off and trying to turn it back on again, but now I continually receive the message to make sure my face is centred in the box, occasionally flashing up the message to keep looking straight at the camera, but that's it, nothing else happens. Windows Hello supports PIN, facial and fingerprint recognition. Feb 16, 2025 · I completed all the steps you recommended successfully. Biometrics Devices (Windows Hello) Setup. Fix 1: Disconnect Work or School Account. Restart your PC and try to add a Windows Hello PIN again. in MEM have have Config Profile that: Aug 30, 2017 · The issue you're experiencing with setting up Windows Hello PIN might be due to a variety of reasons, and that is what we are going to find out. See fixes for Face Recognition: Windows Hello Facial Recognition Not Working - HP Support Community - 7036715. Reconfigure Windows Hello. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Post a screenshot of the resulting dialog box. Way 2: Set Up Trusted Platform Module. Select Remove driver software and wait for the removal to be finished. Thanks! Jan 2, 2025 · After restarting the computer, get the user to logon to Windows, where they should be prompted to complete Windows Hello for Business setup More info I was actually surprised that Microsoft’s own https://aka. Avoiding Scams. 3. Option 2: Let's try to go to the device manager and make sure the camera and fingerprint reader are working and enabled. The camera works perfectly on my other PC (similiar setup, windows 11, all updates up to date as well). Find out how to update, improve, or reset your sign-in options and get help from the Surface app. ; Confirm your Microsoft account password. Reinstall the biometrics driver. Reset the Hello Facial Recognition Settings. 3) Check the Windows Biometrics service: Press Windows Logo Key + R to open the Run dialog box, type services. Restart Windows Biometric service. Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. Delete the . Go to Settings > Accounts > Sign-in Options. Jul 22, 2023 · When you reinstalled the fingerprint reader driver, did you download and install it from the manufacturer's website? If not, If you need help finding the driver, please hold down Windows + R keys, type in msinfo32. tried all that. Navigate to the path below. This is the problem. However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. Go to Start > Settings > Accounts > Sign-in options 2. 7-Wait for the setup program to check for the available free Jan 3, 2023 · Here are all possible fixes working for Hello Face recognition, based on helping in many of these cases. msc, and hit Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. The biometric driver is corrupted: Probably the most typical cause for this issue is when the latest Windows 11 build installation got terminated by rewriting certain files that belong to the biometric driver being used by Dec 20, 2024 · I am setting up a new elitebook. For facial recognition, a specific camera device (IR camera) is required in order to support facial recognition. Look into the camera to create a facial recognition profile of your face. Under Ways to sign in, you'll see three choices to sign in with Windows Hello: Select Facial Yes, once set up, Windows Hello works offline as it stores facial data locally on your device. Feb 19, 2023 · Check that Windows Hello is set up correctly. Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. In the previous version. Mar 2, 2022 · How to Set Up Windows Hello with a Webcam To set up facial recognition on Windows 11, click Start, type "sign in options" in the search bar, then hit Enter. Repeat the removal with all Windows Hello related drivers and then reboot your PC. After restarting my computer, the windows hello option was still "temporarily unavailable" thus, your solution did not resolve my issue. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens. 1-Click on Start, search for "Command Prompt" 2-Right-click on that and select "Run as Administrator" 3-Run this command to take ownership of the folder: icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Press Windows + R to open the Run dialog box. Situation 2 - Trying to add Face recognition: Settings - Accounts - Facial recognition (Windows Hello) - Setup. To do so, follow the steps below: Step 1. ChatGPT. Please make sure your fingers are clean and dry, then lift and rest only one finger on the sensor. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. reinstall windows hello. It worked great until about 2 weeks ago. Exit the Group policy editor and reboot the computer. Everything about it used to work perfectly until a few days ago. If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. Create a local user or administrator account in Windows (microsoft. When tryied to reset the yubikey though and then it said take the yubico key out and reinserted the security key a circle with an x came up saying that the yubikey could not be reset. Here are the steps: Click on Sign-in options and login to Windows with your Microsoft account or local account Password. under “Windows Hello Facial Recognition” and reset the facial recognition. Welcome to Windows hello - Get started. In Device Manager window, expand “Cameras” to see the available camera devices. Aug 30, 2018 · Hi Mark. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. Sign out of Windows (microsoft. To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. They are usually easy to perform so make sure you follow the solutions below in order to use the feature properly once again. Pres Windows key, type gpedit, and press Enter. msc' to open the services. It will freeze on that screen and will not do anything else. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. Check your device's specifications in the user guide. Apr 24, 2020 · Similarly disable the other Windows Hello options if any. Therefore, you will need to transition from a All 3 Policies under Computer Configuration\Administrative Templates\Windows Components\Windows Hello for Business\ must be in the state "Not configured". I checked googled and tried all kinds of solutions but I wasn't able to. Under Ways to sign in, you have three choices to sign in with Windows Hello: Select Facial recognition (Windows Hello) to set up facial recognition sign-in with your PC's infrared camera or an external infrared camera. Jan 10, 2023 · Update Windows. Go to Settings > Accounts > Sign-in options and check that Windows Hello is enabled. Printer Support; Computer Support; Poly Collaboration Devices Jan 11, 2022 · Then, I've re-install Windows 11 23H2 on the current Windows (not a fresh install because of the softwares installed)… Start menu and other settings parts were fixed… But, this PIN problem is still not working! I tried all the fix suggestions here (and other sites) on regedit, gpedit, NGC folder, Microsoft account settings etc… Jan 17, 2022 · It sounds like you are currently having problems with PIN of Windows Hello. Update or reinstall the driver, re-register your fingerprints, restart the service, reset the database, edit the registry, or run the hardware troubleshooter. 2261. The Fingerprint sensor has been integrated with Power key on some ASUS laptops. By Shan How to set up Windows Hello face login? Set up Video. Something may have caused it to be turned off or otherwise fail. There are no options to recognize face or it doesn't proceed to next screen. If the Windows Hello setup can not work properly on a self-installed Windows 11 system, follow the steps below to disable the core isolation settings to solve the problem. Jan 2, 2025 · 2) Reset Windows Hello settings: Open Settings, select Accounts > Sign-in Options, and under Windows Hello Facial Recognition, select Delete. See fixes here for Windows Hello: Sep 18, 2016 · That's interesting. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. Click the OK button. Delete all “. Everytime I try Jul 7, 2023 · Once it’s done, restart your computer and check if Windows Hello not working issue has been resolved. dat” files from the folder in step 2. You can try to Remove and Add your PIN. hence, delete the NGC folder and set up your Windows Hello PIN again to fix it. ' as mentioned earlier, it has been like this for over a year Jan 3, 2023 · Here are all possible fixes working for Hello Face recognition, based on helping in many of these cases. Completed the following steps: Attempted to reconfigure existing setup, could not proceed past the "Make sure your face is centered in the frame" Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . Type Mar 19, 2019 · 2. Since then Windows Hello facial recognition does not work' Mar 13, 2024 · Troubleshoot Hardware: Use the Windows built-in troubleshooter for hardware. Copy and paste the . b. If you are on Windows 10 Home edition, you can change the registry settings to enable PIN sign-in option for all users. 8. Pls help. Click Get Started at the bottom of the prompt. Select Start > Settings > Windows Update. 6-Setup will check your PC and show a license agreement. Update System Drivers. Jan 30, 2020 · This could be intentional since the built-in Administrator is not meant to be used as an operating account, only for emergencies to be unhidden to perform rescue or test operations. Jan 27, 2025 · Windows Hello and PIN do not work, no option to reset pin and login via password I have a problem logging in to Surface 11 Pro - I use Windows Hello and a pin. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. ms/PINErrors site actually lists this error, to be honest I didn’t check it until after I had resolved the problem. Delete the old database. Look for Windows Biometric Service, double click on it and click on Stop. This failed again. Jun 14, 2018 · IT is not responding properly. I get two messages: 1. Enable "Turn on convenience PIN sign-in" using Group Policy. Windows hello still not working but the camera opens fine with other programs. Welcome to Microsoft Community! Thank you for your description of the issue. Type msinfo in the search bar on the taskbar and click enter. Now Windows Hello facial recognition just refuses to work. Here’s a step-by-step guide to help you troubleshoot the issue: 1. No frame to see. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. Sep 16, 2023 · 4-In the Install Windows 11 dialog, click on Change how Setup downloads updates. ( no crash though). I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you. Fix 3. Reset Windows Biometrics Component. Click on Windows Hello PIN and then "I forgot my PIN". Dec 18, 2023 · Learn how to troubleshoot Windows Hello Face, a facial recognition feature for signing in to Windows 10 / 11. Here are steps for fixing Windows Hello: 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Press the Win + X keys and choose Device Manager. When I put the computer to sleep I must sign in with my microsoft account and password, the create a PIN window shows, I do not remember creating any PIN, neither does any that I Jan 31, 2025 · Option 1. That is when this problem occurred. Open the Services pane and stop the Biometrics service. Follow the on-screen instructions to set up Windows Hello. I have uploaded the freeze tab in this question. If the above 2 methods fail to resolve Windows Hello not working on Windows 11, you can try resetting the facial recognition settings. Check for Windows updates. Confirm your current password or PIN. Click on the Get started button and confirm your account password when prompted. Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. Opened Sign-in option screen. As soon as I go to setup, it asks me to Click to set up your PIN again. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. He is able to login using Password and PIN. Follow the instructions to reset your PIN. "We couldn't find a camera compatible with Windows Hello Face. 2. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Sep 1, 2022 · After selecting your setup method, click on the Set up button. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. 5. Run Hardware & Devices troubleshooter. In Windows, search for and open Sign-in options; If the Setup button is available under Windows Hello Fingerprint, click Set up, and then follow the on-screen Nov 3, 2023 · Select [Windows Hello Fingerprint] ③, then click [Set up] ④. Windows Hello will scan your Face and ask you to either move closer or further back to improve the recognition. Windows Hello is a more personal way to sign in, using your face, fingerprint, or a PIN. . We are deploying Windows Hello 3. 1. To resolve this: 1. Let us work together to sort this out. iPhone Help. To start, I would recommend taking a look at our community forum: Apr 10, 2018 · A corrupted biometric record can also cause Windows Hello to malfunction. Dec 5, 2016 · If the previous steps failed to work. You can do this by going to Oct 8, 2020 · Hello Dan, My Name is Chander and I am Independent Advisor and a fellow Windows 10 user like you. " Apr 17, 2023 · After Intune Support punted me to Windows Support (and told me to open a ticket with my personal account) and now Windows Support is saying “since it’s business, MS can’t check this - have you asked your admin?” (I AM the admin…) and not getting any traction through other forums, I’m hoping that someone here has seen this or knows where I could look. Hence, apply the following steps to resolve it quickly on your PC. Press Win + R to open the Run dialog box. Method 3: Using Registry settings if you have Windows 10 Home installed. Here's the steps you can try. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. Apr 7, 2022 · My name is Carlo, I am also using Windows 10 pc and community member like you. It asks me to touch the fingerprint sensor. " I've tried all the so-called "fixes" posted online: Uninstall/reinstall webcam, SFC, DISM, edit registry, delete certain folders, reset TPM, etc. Thanks. I am curious as to how I can enable it. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Feb 13, 2024 · I’m sorry to hear you’re having trouble setting up Windows Hello PIN. Install updates manually. Select Windows Hello PIN. Please follow the on-screen prompts to repeatedly lift and rest your finger on the sensor. " Jul 12, 2024 · (Image credit: Mauro Huculak) Click the Remove button again to confirm. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. myki). I'm running an Nov 11, 2021 · Can you try to sign out of your Microsoft Account from Windows and try to check if you can set up a PIN. I've tried to reset it up but all it Nov 21, 2022 · 6. Aug 31, 2022 · Windows Hello sometimes doesn't want to cooperate, but with these tips, you can get back into logging in with biometrics once more. Log in is working with the fingerprint I have set up put I want to use another finger. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Aug 27, 2024 · Thanks. As for your problem, you can try the following steps to see if they can solve your problem: Please try to delete all the previously set PINs in the Settings > Account > Sign-in Options > PIN, and then check the situation according to the Mar 13, 2022 · My laptop has a fingerprint sensor, and Windows recognizes it as a Windows Hello-compatible device. Follow the on-screen instructions to position your face in front of the camera until it captures your facial features. 0. Note: To use face recognition, If Windows Hello will not work after performing all other steps, please Apr 8, 2023 · Despite this, I downloaded the file anyway but am not sure what you mean by 'Using the device manager, install using GoodixMocUsb. is on my screen, when I click to set my pin up it brings me to a window saying I need to download an app from the microsoft store, when I click that nothing happens. You can use Windows Hello to sign in to your device from the lock screen and sign in to your account on the web. Dec 4, 2024 · This has been asked about 1,000 times. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. " It also says "Windows Hello is preventing some options from being shown. Now whenever I try to set it up, it says "Sorry something went wrong. This was the one thing I had set (from another blog) and it had prevented windows hello from working, windows hello wouldn't even start. There are other times which it will not work properly, as a reminder that it is not for daily use. Dec 11, 2021 · Right-click on Windows key and select Device Manager. Feb 13, 2024 · Since I did not want to change my pin I opted to reset the yubikey. Then share a screenshot of the System Information window. Close. If you can't proceed to next method. If you already have a PIN or password setup, proceed to enter it. Please help to solve the issue Feb 19, 2024 · Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. C:\Windows\System32\WinBioDatabase Renaming the NGC folder using the command prompt should remove all PIN settings and fix the problem. I finally got around to troubleshooting it today. Now, every time I try to set up a fingerprint for Windows Hello, the following sequence of events occur: 1. Method 2. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. I hope I can help you on your concern. Reset fingerprint & facial recognition options. Close Windows Hello, and then try going through the setup again. Windows Hello facial recognition used to work fine. Camera and IR seems to be working (at least the red IR light flashes up). Same as step 1. The system should automatically detect and reinstall the drivers. Once your face is recorded, click the Close button to complete the setup. Seems like they are locked out in this case. I can't seem to add Windows hello to the camera's privacy settings. Set up Windows Hello PIN, click “ Pin” and click “Set up". " I have already tried troubleshooting Windows Update and Hardware and Devices. Under “Biometric Devices” check if there are any problems with the fingerprint reader. 6. Aug 17, 2022 · I've tried setting up a new pin but then it says "Something Went Wrong We weren't able to set up your PIN. 0x801C000E: Registration quota reached. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Learn how to fix common issues with facial recognition or fingerprint recognition on your Surface device. Steps Followed: 1. Feb 24, 2025 · Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. Mar 4, 2022 · On the other hand on my Windows 10 Home desktop the integration with Windows Hello seems not to be working. 8 Ways to Fix the Windows PIN Not Working in Windows 10 & 11. But not with FingerPrint. Face recognition suddenly stopped working, the system asked for a pin - I try to enter it, but the pin doesn't work too Jun 18, 2018 · When I attempted to remove and recreate Windows Hello sign-on, it first told me that it could not turn on the camera. Please refer to the following steps . Type services. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you. 4. However, I sign into Windows using a domain account, not a local or Microsoft account. Jan 16, 2025 · Hello is working ok as I use the PIN with google. Oct 24, 2023 · Windows 11 now requires users to sign in to Windows Hello using a Microsoft account on the device to enhance security. If it is set up, choose "Remove this sign-in option". When trying to install a different driver I could not expand the Goodix folder and therefore could not locate the GoodixMocUsb. Try removing existing face recognition configuration and then set it up again. Before you can access Windows Hello on your Windows 10 computer, you need to set up Trusted Platform Module (TPM) that is designed to provide hardware-based, security-related functions. This will start the Windows Hello setup wizard, click Get Started to begin. 5-Select "Not right now". Dec 1, 2023 · Windows Hello Setup: Try to set up Windows Hello in a freshly rebooted state, without any other applications running. Jan 9, 2019 · I am running Windows 10 Pro Insider Preview, and this time this problem just appeared when I wanted to reset my PC-I reset my PC for no reason, set it up and set up Windows Hello. Right-click on “Integrated Webcam” and click on “Disable device“. I touch the sensor. 0x80090036: User canceled an interactive dialog. But still has the same issue. Windows Hello works as Change the Windows Hello for Business policy to not require a TPM. Well that is gone now and still no facial recognition. Now, I am trying to setup the Hello PIN first time and getting the following error: "we weren't able Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. It also works with more than a dozen apps like Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. It did not work to reset the yubikey because the yubikey is setup by yubico not to be reset. Below message appears when using Finger to login. Reset your PIN: Go to Settings > Accounts > Sign-in options. Jul 18, 2024 · After some time I logged into this microsoft account itself and tried to setup a PIN, that did not work so I tried setting up a fingerprint but it still does not work. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". Nov 6, 2019 · Creators Update might have modified some of the crucial settings of Group Policy. Check if the user has permission to perform the operation . As an engineer I first define the problem and what the issue is and then I fix it. msc and press Jan 10, 2025 · My Windows Hello stopped working as well. Jun 20, 2023 · My facial recognition stopped working on my Lenovo Yoga 7i laptop. Ensure all pending updates are installed. On the Accounts window, select Windows Hello Fingerprint, and Nov 3, 2019 · Hi Anant. Facebook Help. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. Feb 5, 2020 · Let's remove this option in the Fingerprint section of Windows Hello. Nov 4, 2019 · Hi Prateek. Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. Again i must emphasize that once i can login to windows, there are no issues with the camera. uninstall bio device. Aug 11, 2023 · Press Setup - Create a PIN - Next . Jul 23, 2024 · Its seems my windows is having issues to start the camera at boot and does not seem to be a hardware issue with the camera. Click on Computer Configuration and open Administrative Templates. Modify Windows Hello Group Policy settings. Type 'services. If it is not set up, choose Setup and complete set up. Is there anything else I can confirm for you? Thanks! May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. In the Windows Hello PIN section, remove your existing PIN. reset security in uefi . I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. Apparently, Windows Hello is not enabled by default for domain accounts. Select Windows Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. How to Fix Face-Recognition (Windows Hello) Not Working after Windows 10 Update. 0x801C0003: User isn't authorized to enroll. The option to add a finger or remove the fingerprint are greyed out and not clickable. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Jan 22, 2018 · I am trying to setup face recognition in my laptop but it doesn't work at all. Perform a Windows Reset. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. Option 2. Select Windows Components and open Biometrics. Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. Everytime after an update. com) Sincerely, Carlo O. 9 Ways to Fix Windows Hello Fingerprint Recognition Mar 20, 2025 · Repeat steps 1 through 4 to set up the fingerprint reader again. I checked my registry: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\ AllowDomainPINLogon = 1. I have done that. Trying to set up the face recognition (Windows Hello)- the set up page opens up, but I only see a message that "Make sure your face is centered in the frame" There is only 'Cancel' option in the screen. I disconnected my school account on the "access work or school page" and then restarted my computer. Windows 11 Home here. - Under PIN, Click Remove and setup again. Run the System File Checker Utility scan. Means it will not respond after that and will not ask for further options of setting up. A “Windows Hello setup” prompt should appear. msc and click on OK. Mar 10, 2023 · Windows Hello not working on Windows 10. Run Windows Hello troubleshooter May 11, 2020 · I recently brought a fingerprint scanner and wanted to use it on my desktop, but when i tried to setup security key in sign-in options, it just keeps loading and shows the message "insert your security key into the usb port" until a certain time and it just disappear without letting me set up windows hello, i even tried reinserting the device Feb 3, 2023 · Hello, One of the user has changed the password. Click the small chevron (it looks up an up arrow) in the Sign-in options window, and then click "Set Up. But now its not working so I have to type in my pin now to log in. Sep 16, 2023 · Users discuss problems with installing or using Windows Hello feature on Windows 11. Cannot set up the fingerprint reader. Press Windows key + R, to open Run dialog box. I've already had a facial recognition setup. Microsoft This fixed the camera app but not Windows Hello. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. For more information on how to do this, please refer to Windows Hello (biometrics): Sign in with Fingerprint scanner. Jul 19, 2024 · Hello, Atharia R. We can set up a new record after deleting the existing files. When the facial recognition feature is not working properly, especially when no frame appears after the prompt “Ensure your face is centered in the frame”, it could be due to a number of reasons. You should not have to do them all before one works, but please do them in order and don't skip Jul 6, 2024 · Using your Windows 11/10 laptop or tablet’s built-in webcam, Windows Hello uses facial recognition to get you in and working in under two seconds. Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. Select PIN (Windows Hello) to set Jul 11, 2023 · Restart your computer and check if the Windows Hello stopped working in Windows 11 problem is fixed. Aug 14, 2023 · Windows 11. Also web-sign-in does not work, since the pop-up windows did not appear. In Windows, search for and open Sign-in options. Support Home ; Products . At this point, you can re-enroll your Windows Hello. Restart the biometric service. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. If that doesnt work I will conclude the ir camera has a hardware problem -and there doent seem to be any way of Jul 23, 2021 · Device Manager Windows Hello (Image credit: Windows Central) Choose "Uninstall device" Reboot the PC; What this trick is doing is removing the old driver and forcing it to reinstall when Windows Dec 23, 2016 · I've had my Alienwere 17 Laptop for a week now. a. I have tried:-uninstall ir camera driver. For us to provide better assistance, we would need you answer the following questions: What is the make and model of the device where you are trying to set up the Windows Hello PIN? Sep 23, 2021 · If the Windows Hello update is not done then you need to access Windows Update and then install each Windows Update. The latest Windows 11 build has enhanced the level of system security settings by default, which can block initial access from biometric devices. If you are experiencing the reported problem on computers that have been set up for an organization (e. Now it just says "Windows Hello isn't available on this device. I removed a driver under "biometrics" in device manager as instructed on one of the answers. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. exe and hit enter. My techy guy resolved outlook by setting up a new profile. Again, you need to be signed in as administrator to perform this operation. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. inf file. Oct 15, 2019 · Hi, I have just bought second hand Lenovo T470s Laptop, which reset to factory setting (I believe). Turn off Fast Startup. Sep 29, 2023 · Is Windows 10 not letting you in, even if you enter the right PIN? Here's how to fix it. These are you system Specs Aug 7, 2024 · Open Windows Explorer and navigate to C:\Windows\System32\WinBioDatabase. Select Fingerprint recognition (Windows Hello) to set up sign-in with a fingerprint reader. After resetting, try setting up Windows Hello again. I followed all of the instructions in the troubleshooter and still nothing. -Press Windows key + X -Go to Device Manager -Expand the Biometric driver or Human Interface Device -Look for Fingerprint driver that was installed -Right click and Update Click on Facial recognition (Windows Hello) and then click the Set up button. Type Jul 19, 2024 · Learn six methods to troubleshoot the biometrics service and sensor on your Windows PC. We determine that there may be some issues with the configuration information about Windows Hello (biometric services and caching of PINs). still not working. kculrz lgcrxw azknkva zfqsjk lijlsl fnpdf zfj ytt bix zdvopc lbfywak biw xpfky wde xkcz